Instant Science

Here you can find some personal reflections on issues concerning my professional interests.

These include Business Process Management, Organization Design, and the use of information technology in a wide sense.

Disclaimer: This blog is not an official Gartner publication. The content represents my personal point of view, but not necessarily the official standpoint of my employer.

Any comments are welcome!

Friday, September 17, 2010

Remember Henry Fayol?

In my previous post, I referred to a paper by the Institute of Strategic Studies at the United States Army War College (Unity of Command in Afghanistan: A forsaken principle of war). Here is the feedback I provided on the paper:
Unity of command is one of the 14 principles of management defined by Henry Fayol. It has been a basic principle in organization design for a long time, and has been debated controversially. Concepts such as matrix, process-, or network-organizations have been proposed as more agile alternatives. However, when it comes to military organizations, those (post-)modern approaches seem to have clear limitations. The paper demonstrates that lack of unity of command in the Afghanistan theater is one road block to success. The conclusion, to rectify command and control structures and re-focus on unity of command seems evident. Maybe, also some other principles that Fayol defined should be remembered, such as Unity of Drection.
Just as a reminder ... Here are the 14 principles of management as defined by Henry Fayol:
  1. Division of work. This principle is the same as Adam Smith's 'division of labour'. Specialisation increases output by making employees more efficient.
  2. Authority. Managers must be able to give orders. Authority gives them this right. Note that responsibility arises wherever authority is exercised.
  3. Discipline. Employees must obey and respect the rules that govern the organisation. Good discipline is the result of effective leadership, a clear understanding between management and workers regarding the organisation's rules, and the judicious use of penalties for infractions of the rules.
  4. Unity of command. Every employee should receive orders from only one superior.
  5. Unity of direction. Each group of organisational activities that have the same objective should be directed by one manager using one plan.
  6. Subordination of individual interests to the general interest. The interests of any one employee or group of employees should not take precedence over the interests of the organisation as a whole.
  7. Remuneration. Workers must be paid a fair wage for their services.
  8. Centralisation. Centralisation refers to the degree to which subordinates are involved in decision making. Whether decision making is centralised (to management) or decentralised (to subordinates) is a question of proper proportion. The task is to find the optimum degree of centralisation for each situation.
  9. Scalar chain. The line of authority from top management to the lowest ranks represents the scalar chain. Communications should follow this chain. However, if following the chain creates delays, cross-communications can be allowed if agreed to by all parties and superiors are kept informed.
  10. Order. People and materials should be in the right place at the right time.
  11. Equity. Managers should be kind and fair to their subordinates.
  12. Stability of tenure of personnel. High employee turnover is inefficient. Management should provide orderly personnel planning and ensure that replacements are available to fill vacancies.
  13. Initiative. Employees who are allowed to originate and carry out plans will exert high levels of effort.
  14. Esprit de corps. Promoting team spirit will build harmony and unity within the organisation.
After all, for a military organization, that doesn't sound too bad, does it?

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