Together with a team of franchising organizations, Gartner and itSMF (IT Service Management Forum) are offering a product under the name of TVIT - Total Value of IT. The aim is to allow clients to quickly assess their IT costs with a focus on Service Management. The concept is straightforward and simple:
An assessment of Service Management process maturity is combined with a high level IT cost analysis and peer group comparison. On the basis of the analysis, potential gaps are identified and measures to close them identified. The initial analysis and gap identification is performed in a short-term-project at moderate cost.
If you want to know more please let me know, or get in touch with the itSMF.
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